You can cancel a pass, ONLY if you have not clicked on the “Print/Download” button and agreed to the warning that passes cannot be cancelled after downloading. Library staff cannot cancel passes for you. Passes cannot be cancelled after the reservation date has passed either. (NOTE: the pass does not have to be physically printed to eliminate the cancel option.)
We recommend you do not print/download your pass until right before your reservation. That way, you always have the option to cancel reservations yourself, should your plans change.
To cancel a pass, login to your Discover & Go account and click on the "Cancel Reservation" button: ccclib.org/tutorials/DiscoverGo/Printing Discover & Go pass.mp4