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Library FAQs

Click question below to see complete answer.

Common Questions:

Can the Library tell me when books are due? When holds are ready?

 

You can receive text and/or email courtesy notices when holds are ready, before items are due, and when items are overdue. We recommend you sign up for all of the following services:

  • Add / change your email address to receive email courtesy notices from the Library (add libnotices@ccclib.org to your address book or spam filter settings). Otherwise, you will receive automated phone calls. 
     
  • Opt-in for text (SMS) hold notices.
    This can be done either with staff assistance or you may do it online via the  Visual Catalog:
    1. Log in to Visual Account in upper right hand corner of Visual Catalog page.
    2. Select Account Summary tab.
    3. On left menu, select Opt-in & Notifications.
    4. Select Change Contact Info to update cell phone number and associated      
        carrier/wireless provider.

     
  • Sign up for LibraryElf -
    a 3rd party service we subscribe to, on your behalf, so you may: 
    consolidate your family's library cards
    - receive text (SMS) notices
    - receive courtesy email at an alternate email address

 

Notices are provided as a courtesy; borrowers are responsible for picking up holds and returning materials on time.

If, for any reason, you don't receive a courtesy notice, you are responsible for any late
fines/fees.

You can log in to your Library account and monitor the status of your holds or your due dates:
• Log in to Visual Catalog
• Select Checked Out to see the due dates
• Select Holds to see if status is "ready for pickup" and the "pick up by" date
 


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