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Library FAQs

Click question below to see complete answer.


How do I renew the items I have borrowed?

 

Renewals

Materials may be renewed:

  • online

    • Log into your Library Account (Classic or Visual)
  • by telephone

    • Call 1-800-984-4636 extension #1 toll-free from within Contra Costa County. From outside the county, call 925-646-6434

  • in person at any of our community libraries 

Renewal limits

  • Books may be renewed twice

  • Books on CD (audiobooks), music CDs, and CD-ROMs can be renewed once.

  • DVDs, Lucky Day item, and Magazines/periodicals cannot be renewed

  • Items checked out on an institutional card cannot be renewed.

LINK+

  • LINK+  items must be renewed through your LINK+ account and are subject to the policies of the lending library.

 

 

How to Renew Online: 

 

 visual renewal

  • Click on View Loans to see the items charged to your account
  • Click in the box to the right of each item you wish to renew

  • Click on the word Renew at the top of the list to the right

  • You will see the outcome of your renewal request for each item

 

 Classic Catalog

classic renewal

  • Click on Checked Out to view the items charged to your account

  • Click in the box to the left of each item you wish to renew

  • Click on Renew Checked on the far left in the blue column

  • You will see the outcome of your renewal request for each item


Renewals are not guaranteed and not all items can be renewed.

You may not renew an item if:

  • Another library user has placed a hold on the item and is waiting
  • You have already renewed the item as many times as allowed
  • Renewals are not allowed on this material
  • Your Library card has expired and must be renewed
  • You owe $10.00 or more
  • Your account is blocked for any other reason
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