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Library FAQs

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Common Questions:

What is LINK+? (interlibrary loan) How Do I Use It?

 

INTERLIBRARY LOAN:  LINK+

LINK+ Account Login   Search LINK+

 

 

LINK+ is a free service where Contra Costa County Library card holders can borrow materials not available from the Contra Costa County Library.  LINK+ is a cooperative effort among many California & Nevada public and academic libraries. Use your library card to request items for pickup at your local Community Library.

 

  • Search: Click on this link, csul.iii.com, to search the LINK+ catalog, or look for "Search LINK+" on the top menu of the library catalog

  • Request:

    • Click on "Request This Item", select "Contra Costa County Library" from the drop-down menu, and click "Submit"

    • Enter your name, library card number, select the pickup location from the drop-down menu, and click "Submit"

    • If your item is available you will see the message "Your request for [item requested] was successful."

    • You are allowed 10 LINK+ items on request at one time.

  • Unsuccessful Requests:

    • You cannot request items that are available from Contra Costa County Library.

    • If no copies are available on shelf at the lending library, you cannot successfully request the item.

    • If there is a problem with your library account, you cannot request LINK+ items.

    • If the lending library's policy does not allow the item to be loaned through LINK+, the request will not be successful.

  • Pickup & Check Out

    • You will be notified when the item you requested is ready for pickup.

    • Pickup and check out LINK+ items at the Service Desk. LINK+ items are not kept with other holds and must be checked out by Library Staff.

    • The due date will be written by staff on the LINK+ label or book band and a printed receipt will also be issued. Check your receipt for the due date information for each item.

  • Renew: You can request to renew LINK+ items 3 days before or 2 days after the due date. Renewal is not guaranteed.

    • Login to your LINK+ account using your last name & library card number.

    • Click on the box next to the item(s), then click the "renew selected" button.

    • Review the transaction information displayed, then select "Yes" to complete.

    • The message "Renewed 1 Time" will appear under the due date.

    • If you see the message "Renewal Denied: the renewal is NOT approved."  You must return the item(s) by the original due date.

    • Check your LINK+ account later to verify the renewal status. You can find the LINK+ Account on the MY ACCOUNT page on the library website.

  • Return: 
    • Return LINK+ items directly to library staff at the Service Desk at any Contra Costa County Library location .

    • Do not use the book drop or self-return.

    • Get a receipt from staff and keep it until the items are cleared from your LINK+ account. You are responsible for any LINK+ materials that have not been checked in.

  • Fines:
    • Overdue charge for LINK+ items is $1.00 per day (maximum of $5.00) per item.

    • The charge for lost or damaged LINK+ items is determined by the lending library and will not exceed $115.00. This charge is payable by check or money only (no debit/credit cards or cash).
  • Keeping Track:
    • Use your LINK+ account to check the status of your LINK+ requests and renew checked out items.

    • Use your regular Library card account to check when LINK+ items are ready for pickup, due dates and fines.

    • Your regular library card account will not show the specific title of the LINK+ item requested or checked out. It will be listed as "LinkPlus item#". To view the title, click on the radio button to expand the item information

 

Learn more about LINK+ in this printable brochure

If you have questions, contact library staff here.


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