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Library FAQs

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What happens when my items are overdue?

 

If you have items overdue, the Library follows this process:

  • 10 days overdue: Library sends overdue notice by email, phone, or U.S. mail
     
  • 30 days overdue: Overdue items are now set to Lost status. Library sends a bill by U.S. mail for lost items
  • 60 DAYS OVERDUE: Account balances of 50.00 or more (effective July 1, 2015), or $35.00 or more ( prior to July 1, 2015), are sent to a materials recovery agency Unique Management Services (UMS, aka Unique National Collections); and a $10.00 materials recovery fee is added to the library card account to cover that cost. UMS will attempt to contact the cardholder or their parent (if cardholder is a minor), both by phone and U.S. Mail.  Accounts will remain in collections until overdue materials are returned and/or outstanding fines and fees are paid in full, and any remaining account delinquencies are otherwise resolved.

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